At Page1 Labs, we provide digital marketing, SEO, website development, software solutions, automation services, artificial intelligence tools, consulting, and other digital business services. Because our services involve the immediate allocation of time, expertise, technology, and business resources, all payments are subject to the refund terms outlined below.
By purchasing any service from Page1 Labs, you acknowledge that you have read, understood, and agreed to this Refund Policy.
General Refund Policy
All payments made to Page1 Labs are final and non-refundable, except where expressly stated in this policy or required by applicable law.
Refunds will only be considered under limited circumstances and solely at the discretion of Page1 Labs.
Services Eligible for Refund Consideration
A refund request may be reviewed only if:
- The payment was made due to a duplicate transaction.
- A billing error occurred on our end.
- The purchased service has not yet started and no work has been performed.
- Page1 Labs determines that a refund is appropriate under exceptional circumstances.
Submitting a refund request does not guarantee that a refund will be issued.
Non-Refundable Services
The following are strictly non-refundable:
- SEO services.
- Website development or design.
- Landing page development.
- Digital marketing campaigns.
- Google Business Profile optimization.
- AI and automation services.
- Software subscriptions after access has been granted.
- Consulting sessions.
- Strategy sessions.
- Setup fees.
- Onboarding fees.
- Custom development work.
- Content creation.
- Graphic design.
- Monthly management services.
- Any service where work has already begun.
- Any service for which reports, deliverables, or account access have been provided.
Monthly and Subscription Services
Page1 Labs offers many services on a month-to-month basis.
Clients may cancel ongoing services by providing 30 days written notice.
Cancellation prevents future billing after the notice period, but does not entitle the client to a refund for the current billing cycle or for services already performed.
Project-Based Services
For one-time or project-based services:
- Payments are non-refundable once the project has commenced.
- If a project is cancelled by the client after work has started, the client remains responsible for payment for all work completed up to the cancellation date.
- Deposits and advance payments are non-refundable unless otherwise agreed in writing.
Client Delays
If a client delays a project by failing to provide required information, approvals, content, access, or communication, the project may be paused.
Such delays do not qualify the client for a refund.
Performance Expectations
Page1 Labs does not guarantee specific business results, including but not limited to:
- Search engine rankings.
- Website traffic.
- Leads.
- Sales.
- Revenue.
- Advertising performance.
- Conversion rates.
- Business growth.
Because these outcomes depend on numerous factors outside our control, dissatisfaction with performance expectations is not grounds for a refund.
Chargebacks and Payment Disputes
Clients agree to contact Page1 Labs directly before initiating any payment dispute, chargeback, or claim with a bank or payment processor.
Filing a chargeback after services have been provided may constitute a breach of our Terms of Service and Payment Authorization Agreement.
Page1 Labs reserves the right to submit all relevant evidence, including:
- Signed agreements.
- Payment records.
- Email communications.
- Project updates.
- Reports.
- Deliverables.
- Account activity.
- Client approvals.
- Website access records.
- Service completion documentation.
Refund Request Procedure
To request a refund, you must submit a written request to:
Email: support@page1labs.com
Your request must include:
- Full name.
- Company name.
- Invoice number.
- Payment date.
- Amount paid.
- Detailed reason for the refund request.
Refund requests are generally reviewed within 10 business days.
Approved Refunds
If a refund is approved:
- Refunds will be issued to the original payment method whenever possible.
- Processing times depend on the payment processor and financial institution.
- Approved refunds may be subject to deductions for completed work, processing fees, or incurred project expenses.
Policy Updates
Page1 Labs reserves the right to modify this Refund Policy at any time.
Updated versions will be posted on our Website with a revised effective date.
Continued use of our Services constitutes acceptance of the updated Refund Policy.
Contact Information
Page1 Labs
Email: refund@page1labs.com
Website: www.page1labs.com
By purchasing services from Page1 Labs, you acknowledge that you have read, understood, and agreed to this Refund Policy.
